Terms & Conditions

This English version is provided for convenience. In the event of any discrepancy, the French version prevails.

1. Purpose

These terms and conditions of sale and use (the “Terms”) govern access to and use of the Reavo platform, published by SAS Reavo, a French simplified joint-stock company with a share capital of €200, registered with the Bourg-en-Bresse Trade and Companies Register under number 105 455 240, whose registered office is at 9 rue de l’Herberie, 01600 Trévoux, France (“Reavo”, “we”), available at app.reavo.co.

By creating an account or using the Service, the User accepts these Terms and their schedules without reservation: the Sending Policy (schedule 1) and the Data Processing Agreement (schedule 2). Anyone who does not accept them must not use the Service. These Terms prevail over any other document of the User, including its purchasing terms.

2. Definitions

• Service: the Reavo platform and its features for finding companies, identifying decision makers, writing and sending prospecting emails, and reading replies.
• User: any individual or legal entity that has created an account on the platform, acting in a professional capacity.
• User Content: the information, documents, texts, lists and messages that the User submits to the Service or writes in it, including the emails written for them.
• Prospect Data: information about companies and their decision makers (name, role, business contact details) that Reavo collects from public sources or from specialised providers.
• Prospect: the person or company to which the User sends an email through the Service.
• Dedicated Mailbox: a sending address created by Reavo for a User on a Sending Domain, from which the Service sends the emails validated by that User and whose incoming messages it reads.
• Sending Domain: a domain name owned by Reavo on which Dedicated Mailboxes are created, where applicable for several Users.
• Generated Content: any content produced by the Service using artificial intelligence models (selecting and ranking companies, company summaries, identifying decision makers, emails, follow-ups, sorting replies, assistant answers).
• Plan: the monthly subscription chosen by the User (Solo, Pro or Growth).
• Credit: the Service’s unit of consumption. One Credit corresponds to one company kept in a User’s list, that is, judged to match their search, analysed, and for which the Service provides at least one address to write to: the company’s or, depending on the Plan, a decision maker’s.

3. Description of the Service

Reavo is a B2B prospecting platform that allows the User to:

• describe in plain language the companies they want to prospect and get a list of matching companies, cross-checked against the public companies register;
• get, for each company kept, a summary and an address to write to and, depending on the Plan, its decision makers and their business contact details when they can be found;
• have one prospecting email written per company, which they review, edit and validate before anything is sent;
• depending on their Plan, have these emails sent from the Dedicated Mailboxes that Reavo provides, be offered a follow-up written as a draft when a sent email gets no reply, and find their Prospects’ replies in the Service, sorted automatically (section 6.5).

Reavo never reads the User’s personal or business mailbox: it only reads the Dedicated Mailboxes it provides. No email is sent without the User’s express validation; the Service has no tacit validation.

Reavo develops the Service: it may add, change or remove features, without substantially reducing the essential features of the subscribed Plan during a billing period. Features announced as upcoming are not owed until they have been made available.

4. Registration and account

4.1 Account creation

The User provides accurate and complete information when registering and keeps it up to date. They are responsible for keeping their credentials confidential and for all activity carried out from their account.

4.2 Eligibility

The Service is reserved for professionals acting in the course of their business. It is not intended for consumers, and consumer protection provisions specific to them do not apply. The User declares that they have the legal capacity to enter into these Terms and provides, on first request, their company registration number (SIREN or equivalent). Reavo may refuse a registration, or suspend an account, if no professional activity is shown.

4.3 Personal nature of the account

Each account is strictly personal. A subscription may not be shared, pooled or used simultaneously by several individuals; sharing credentials constitutes abusive use within the meaning of these Terms.

If several people within the same organisation need to use the Service, each has their own account and subscription, or the organisation contacts Reavo to agree on a suitable offer.

5. Subscriptions and pricing

5.1 Plans

Reavo offers three monthly subscription Plans: Solo, Pro and Growth. Their features, monthly number of Credits and prices are detailed on the Pricing page. Prices are shown excluding VAT; VAT at the applicable rate is added.

5.2 Credits

Each Plan includes a number of Credits per billing period. One Credit is consumed for each company kept in a User’s list. Companies discarded by the Service (outside the target, outside the requested area, no longer in business, without a working website) are not counted, nor are those for which no address to write to was found. When the Service later discards a company already counted, the Credit is returned within the current period.

When a search is launched, the targeted number of companies is reserved against the available Credits, within their limit. At the end of the search, the Credits for companies that were not found are returned to the period in which the search was launched. Deleting a list does not return Credits already consumed.

Credits are renewed at the start of each billing period. Unused Credits at the end of a period are lost and do not roll over. Credits have no monetary value: they are not refundable, transferable or convertible. A consumed Credit remains due even if an email sent to that company bounces, gets no reply or leads to no business result.

5.3 Billing

The subscription is billed monthly, in advance. No annual billing is offered. Payment is due on the subscription date and then on each monthly due date, through a secure payment provider. Invoices are available from the User’s account. In accordance with article L441-10 of the French Commercial Code, any late payment automatically incurs penalties at three times the legal interest rate and a fixed recovery fee of €40.

5.4 Changing Plans

The User may change Plans at any time from their account. The change takes effect immediately: the new Plan’s number of Credits applies to the current period, minus Credits already used during that period. The price difference is calculated pro rata for the time remaining in the period and carried over to the next invoice. A Dedicated Mailbox no longer included in the new Plan may be deactivated.

5.5 No refunds

Subject to section 5.4, amounts paid are non-refundable. On cancellation, the subscription remains active until the end of the period already paid for, with no pro rata refund. A Dedicated Mailbox created at the User’s request remains due, even if the subscription ends shortly after its creation.

5.6 Failed payment

If a payment fails, the payment provider retries for a limited time, during which access to the Service is maintained. If the payment has still not gone through after these attempts, the subscription ends and access to paid features is suspended. If a payment is disputed with the bank (chargeback) without legitimate reason, Reavo may suspend the account immediately.

5.7 Renewal

The subscription has no minimum term. Unless the User cancels before the end of the current period, it renews automatically for a further one-month period.

5.8 Price changes

Reavo may change its prices. Any change is notified to the User at least 30 days before it applies to their subscription; the User may cancel before that date. Continuing the subscription after that date constitutes acceptance of the new prices.

5.9 Member benefit

The subscription price decreases with seniority: full price for the first billing month, then a 5% discount on the second, 10% on the third, 15% on the fourth, 20% on the fifth and 25% from the sixth onwards. Seniority runs from the first payment of the current subscription, without interruption, and is kept when changing Plans. Cancellation, or the end of the subscription for non-payment, resets it: a new subscription starts again at full price. The discount applies to the Plan’s price excluding VAT and cannot be combined with another discount code, which prevails while it applies. Reavo may change this benefit for the future, under section 5.8; a discount already earned is not reduced during the current subscription.

5.10 Free first list

When creating their account, the User receives 30 free Credits once, without providing any means of payment, to discover the Service. These Credits have no time limit and are not renewed; otherwise they follow the rules of section 5.2. During this discovery, the Service sends no emails, as sending requires a Dedicated Mailbox included in the Pro and Growth Plans, and lists cannot be exported. To send their emails, export their lists or launch new searches, the User subscribes to a Plan. Unused free Credits are not added to the Credits of the Plan subscribed to.

The free first list is granted only once per company and per person. Throwaway email addresses are not accepted at signup. Reavo may refuse a registration, withdraw the free Credits or close an account created solely to obtain it again, in particular when several accounts are opened for the same company or the same person.

6. Acceptable use

6.1 User’s commitments

The User undertakes to:

• use the Service only for legitimate B2B commercial prospecting, contacting people in their professional capacity about an offer related to that activity;
• comply with applicable law, in particular the GDPR, the French Data Protection Act, article L34-5 of the French Post and Electronic Communications Code and article 20 of the French Law on Confidence in the Digital Economy;
• ensure that the people they contact are informed (article 14 GDPR). Reavo helps with this: each email written includes a sentence allowing the recipient to decline further contact, Reavo’s privacy policy tells Prospects where their data comes from and what their rights are, and Reavo answers any Prospect request. The User may add a statement about the origin of the contact details to their emails;
• keep in each email the sentence allowing the recipient to decline further contact, without removing, hiding or disabling it;
• clearly identify their company in each email, in particular with an accurate signature, and never impersonate a third party;
• stop contacting anyone who has asked not to be contacted, and inform Reavo at contact@reavo.co when they ask to be removed from its data;
• review each email before validating it;
• comply with the Sending Policy (schedule 1).

The User is the sender and the advertiser of each email sent through the Service, within the meaning of the laws cited above. They alone are responsible for choosing Prospects, for the content of the emails they validate and for their lawfulness, including when they are sent from a Dedicated Mailbox on a Reavo Sending Domain.

6.2 Prohibited uses

It is strictly forbidden to:

• use the Service to solicit individual consumers or send unsolicited emails to personal addresses;
• send content that is illegal, defamatory, harassing, misleading or that falls within a sector excluded by the Sending Policy;
• resell, redistribute, publish or sublicense Prospect Data obtained through the Service, or use it beyond the term of the subscription;
• use the Service to build a competing product or service, or to extract its data at scale;
• attempt to disassemble, decompile or circumvent the Service’s security measures;
• circumvent the limits of their Plan, in particular Credit counting or sending caps;
• use the Service’s non-volume-limited features (writing, campaigns, assistant) in a way that is disproportionate to normal business use;
• share or pool an account between several individuals;
• transmit viruses, malware or any harmful code, or impersonate a third party.

6.3 Sending emails

Emails are sent by the Service only from the Dedicated Mailboxes that Reavo provides to the User (Pro and Growth Plans). The User does not connect their own mailbox to the Service. With the Solo Plan, the Service writes emails without sending them: the User copies and sends them themselves, at their sole responsibility.

Validated emails are sent one at a time, on business days, during office hours, within a daily cap per mailbox set by Reavo, lower while a new mailbox is ramping up. The User can stop sending at any time.

Reavo may suspend or slow down an account’s sending, without notice or compensation, if the Sending Policy thresholds are exceeded, in case of spam complaints, of a risk to a Sending Domain’s reputation, or of any use contrary to this section 6.

6.4 Dedicated Mailboxes and Sending Domains

The Pro Plan includes one Dedicated Mailbox and the Growth Plan two. Each Dedicated Mailbox is created by Reavo at the User’s request on a Sending Domain, with the address prefix and display name chosen by the User, usually within 24 to 48 hours. A request can be withdrawn as long as the mailbox has not been created; once the mailbox has been created, the corresponding mailbox credit remains consumed.

Sending Domains and Dedicated Mailboxes belong to Reavo and may be shared between several Users. The User receives a personal, non-exclusive and non-transferable right of use, limited to the sending through the Service of the emails they have validated and to reading their replies in the Service, for the term of their subscription. They do not receive the mailboxes’ credentials and acquire no rights over the Sending Domains, the addresses or their reputation.

To protect deliverability for all Users, Reavo may at any time limit a mailbox’s sending rate, suspend, rename, replace or remove it, and change Sending Domains. Reavo is not liable for the suspension or blocking of a mailbox or domain by an email provider, a host or a blocklist; in that case, it will make reasonable efforts to provide a replacement mailbox, which is the sole remedy owed.

Reavo does not guarantee email deliverability, inbox placement rather than spam folder placement, or how email providers classify the emails.

6.5 Reading and sorting replies

Reavo reads the messages received by the Dedicated Mailboxes and sorts them automatically, using artificial intelligence models, to show the User the replies that call for a follow-up. A message whose classification is uncertain is shown as “to check”. Discarded messages (refusals, stop requests, automatic replies, unrelated messages) remain available to the User in the Service, except mailbox warm-up messages, which are not shown. The User can correct the classification of a message.

This sorting may be wrong. Reavo does not guarantee its accuracy and cannot be held liable for a misclassified reply or a reply read late. Any reply from a Prospect stops the follow-ups planned for them.

When a Prospect asks not to be contacted again, Reavo may record this objection itself: the person is then no longer contacted by any User of the Service and their data is removed from Reavo’s database. This processing falls under Reavo’s own responsibility (section 9) and does not relieve the User of their own obligations towards that person.

7. Data and intellectual property

7.1 Ownership of the Service

Reavo retains all intellectual property rights in the Service, its code, algorithms, brand, design, documentation and Prospect Data database. The User is granted a limited, non-exclusive and non-transferable licence to use it for the term of their subscription.

7.2 User Content

The User retains ownership of their User Content, including the emails written for them. They warrant that they hold the necessary rights to what they submit to the Service and grant Reavo a limited licence to process this content for the sole purpose of providing the Service.

7.3 Prospect Data

Prospect Data comes from publicly accessible sources (the companies register, company websites and their public archives, the press, business directories, search engine results) or from providers specialised in finding and verifying business email addresses. Reavo keeps it in its own database and may provide it to several Users. Reavo grants the User a non-exclusive, personal and non-transferable right to use this data, limited to their own B2B prospecting, for the term of their subscription.

8. Artificial intelligence and data accuracy

The Service produces Generated Content using artificial intelligence models. This content may contain errors, approximations or mix-ups, in particular in the case of namesakes: a company may be wrongly kept or discarded, a decision maker misidentified, a summary or an email inaccurate. The User reviews Generated Content before using it and remains solely responsible for the use they make of it. The assistant’s answers are given for information only and constitute neither legal nor professional advice.

Each address provided by the Service has a status: read as is from a public source, confirmed by a specialised provider, or inferred from the address format observed for the company. The Service never writes to an inferred address, which has not been verified and is provided for information only.

Reavo strives to provide accurate and up-to-date data, under a best-efforts obligation. Reavo does not guarantee the accuracy, completeness or currency of Prospect Data, which may contain errors or outdated information. The User checks the data before using it and remains responsible for the compliance of their emails.

9. Personal data protection

For their prospecting, the User is the controller: they choose the Prospects they contact, the content and purpose of their emails, and are solely accountable for them. Reavo is a separate controller for building, storing and making available its Prospect Data database, and for handling Prospects’ objections. For User Content, the emails sent and the replies received by the Dedicated Mailboxes, Reavo acts as the User’s processor, under the Data Processing Agreement (schedule 2). Details are set out in our Privacy Policy.

In the event of a personal data breach affecting the User, Reavo undertakes to inform them as soon as possible and no later than 72 hours after becoming aware of it.

10. Service availability

Reavo strives to keep the Service available 24 hours a day, 7 days a week. The Service is provided “as is” and “as available”, without any guarantee of uninterrupted or error-free operation.

Scheduled maintenance is announced in advance whenever possible. The Service relies on third-party providers (hosting, artificial intelligence models, email providers, address-finding providers): Reavo cannot be held liable for their failure or for force majeure.

11. Suspension, termination and end of contract

11.1 By the User

The User may cancel their subscription at any time from their account, without notice or justification. Cancellation takes effect at the end of the billing period already paid for; until then, the User keeps access to the Service and to the Credits of the current period.

11.2 By Reavo

Reavo may suspend or delete a User’s account immediately and without notice in the event of:

• breach of the acceptable use rules (section 6) or of the Sending Policy (schedule 1);
• fraudulent or abusive use of the Service;
• account sharing or pooling of a subscription (section 4.3);
• persistent non-payment or a chargeback without legitimate reason (section 5.6);
• a threat to the security or integrity of the Service, or a serious risk to a Sending Domain’s reputation;
• a request from an administrative or judicial authority.

In the event of suspension or termination on any of these grounds, no refund or compensation is due. For any other breach, Reavo gives the User 30 days to remedy it before any suspension.

11.3 End of contract

At the end of the subscription, sending stops, the User’s Dedicated Mailboxes are deactivated and Reavo stops reading them; replies already received remain available for as long as the account exists. The User stops using the Prospect Data obtained through the Service. They may export their lists before the end of their subscription. When the account is closed, on request to contact@reavo.co, User Content and account data are deleted within 30 days, unless retention is required by law; Prospect Data remains in Reavo’s database for its own retention period.

12. Limitation of liability

To the fullest extent permitted by applicable law:

• Reavo’s total liability, for all causes combined, is capped at the amount, excluding VAT, actually paid by the User during the 12 months preceding the event giving rise to the claim;
• Reavo cannot be held liable for indirect damages, including loss of profits, revenue, customers, opportunity or data, harm to image or reputation, or business interruption;
• Reavo does not guarantee any business result: neither the number of replies or meetings, nor open, reply or conversion rates, nor the success of the User’s campaigns;
• Reavo is not liable for the consequences of Generated Content that the User has validated or used, for a reply misclassified by the sorting (section 6.5), or for the suspension or blocking of a mailbox or domain by a third party (section 6.4).

These limitations, which have been taken into account in setting the prices, do not apply in cases of fraud, gross negligence or personal injury. Any claim must be sent to Reavo within one year of the event on which it is based.

13. Indemnification

The User indemnifies Reavo against any claim, action, sanction, loss, damage or expense (including reasonable legal fees) arising from their use of the Service, from a breach of these Terms, their schedules or any applicable law, or from the content of the emails they validate, including:

• claims from Prospects and the people contacted;
• sanctions, fines and orders from the CNIL or any other authority;
• complaints and measures from email providers, hosts and blocklists;
• harm caused to Reavo’s Sending Domains and to other Users by use contrary to section 6 or to the Sending Policy.

14. Force majeure

Reavo cannot be held liable for any delay or failure resulting from force majeure within the meaning of article 1218 of the French Civil Code, including: natural disaster, internet infrastructure failure, cyberattack, government decision, failure of a third-party provider.

15. General provisions

• Evidence: the logs and data recorded by the Service (validations, sending, Credit consumption, User actions) are binding between the parties, unless proven otherwise.
• Assignment: the User may not assign their account or rights without Reavo’s written consent. Reavo may assign the contract to any company that takes over all or part of its business.
• Subcontracting: Reavo may entrust part of the Service to providers, under schedule 2 for personal data.
• Severability: if a clause is held invalid, the others remain in force, and the invalid clause is replaced by the one closest to it.
• No waiver: Reavo’s failure to enforce a breach does not waive its right to enforce it later.
• Language: the French version of these Terms prevails.

16. Changes to these Terms

Reavo may change these Terms and their schedules. Changes are notified by email or in the Service at least 30 days before they take effect; a User who does not accept them may cancel before that date. Continued use of the Service after that date constitutes acceptance of the new terms. A change required by law, an authority or an essential provider may apply within a shorter period.

17. Governing law and jurisdiction

These Terms are governed by French law. In the event of a dispute, the parties first seek an amicable solution, in writing to contact@reavo.co. Failing agreement within 30 days, any dispute relating to their formation, performance or interpretation falls under the exclusive jurisdiction of the Commercial Court of Bourg-en-Bresse where the User is a trader, and otherwise of the courts with jurisdiction over Reavo’s registered office, notwithstanding multiple defendants or third-party claims.

18. Contact

For any questions about these Terms: contact@reavo.co

Schedule 1: Sending Policy

Reavo’s Sending Domains are shared: the way each User sends affects everyone. This policy forms part of the Terms.

A. Excluded content and sectors

The Service may not be used to promote:

• gambling, betting and lotteries;
• adult content, dating services and escorting;
• weapons, ammunition, drugs, tobacco, vaping products and alcohol where the law restricts their promotion;
• crypto-assets, trading, forex, high-risk investments, credit and debt consolidation;
• unauthorised health products, supplements and treatments, or ones presented with unproven claims;
• get-rich-quick, pyramid or multi-level marketing schemes;
• fake reviews, follower purchases, and any misleading, unlawful or infringing offer;
• the resale of lists or personal data.

B. Sending rules

• Each email is addressed to a person in their professional capacity, about an offer related to their activity.
• Each email clearly identifies the User’s company and keeps the opt-out sentence inserted by Reavo.
• A person who declines further contact is no longer contacted, by any means.
• The subject and content of an email are not misleading and do not suggest a prior relationship that does not exist.
• Dedicated Mailboxes are used only for emails validated in the Service.

C. Thresholds

Reavo measures, per account and per Dedicated Mailbox, over a rolling seven days, the rate of bounced emails and the rate of spam complaints. Above 5% bounced emails or 0.3% complaints, Reavo may slow down or suspend sending without notice while it reviews the cause with the User. Reavo may adjust these thresholds to follow email providers’ requirements; they always appear in this schedule.

D. Measures

In the event of a breach of this policy, Reavo may, depending on its severity, slow down or suspend sending, remove a Dedicated Mailbox, or suspend or delete the account, without notice, refund or compensation (sections 6.3 and 11.2), without prejudice to the User’s indemnification obligation (section 13).

Schedule 2: Data Processing Agreement

This schedule constitutes the contract required by article 28 GDPR for the processing that Reavo carries out on behalf of the User.

A. Subject matter and duration

Reavo processes, on behalf of the User and for the term of their subscription, the personal data contained in User Content, in the emails sent from Dedicated Mailboxes and in the replies they receive, in order to provide the Service: writing, sending, follow-ups, reading and sorting replies, support. The data subjects are Prospects, their colleagues who reply, and the people mentioned in User Content. The data processed are professional identification and contact data and the content of messages.

B. Reavo’s obligations

• process the data only on the User’s documented instructions, which consist of these Terms and their use of the Service, and inform the User if an instruction appears to infringe the law;
• ensure that persons authorised to process the data are bound by confidentiality;
• implement the security measures described in the privacy policy;
• assist the User, insofar as possible, in responding to data subject requests and in meeting their obligations regarding security, breach notification and impact assessments;
• notify the User of any personal data breach affecting them within 72 hours of becoming aware of it;
• at the end of the Service, delete the data under section 11.3, unless retention is required by law;
• make available the information needed to demonstrate compliance with this article, and allow an audit at most once a year, at the User’s expense, with 30 days’ notice, by written questionnaire or by an independent auditor bound by confidentiality.

C. Sub-processors

The User authorises Reavo to use sub-processors, each contractually bound by data protection obligations at least equivalent to those of this schedule, for the following categories of services: database and application hosting (servers in the European Union), authentication, artificial intelligence models, provision and hosting of Dedicated Mailboxes, sending notification emails, and the team’s email for support. The list of sub-processors by name is provided to any User who requests it at contact@reavo.co.

Reavo informs the User of any addition or replacement of a sub-processor at least 15 days in advance, by email or in the Service. The User may object on legitimate data protection grounds; failing agreement, they may cancel their subscription at no cost before the change takes effect.

D. Transfers outside the European Union

When a sub-processor processes data outside the European Union, the transfer is covered by an adequacy decision (in particular the EU-US Data Privacy Framework for certified companies) or by the European Commission’s standard contractual clauses.