Terms & Conditions

1. Purpose

These Terms and Conditions (hereinafter "Terms") govern access to and use of the Reavo platform, published by SARL Lux Studio (hereinafter "Reavo", "we"), accessible at app.reavo.co.

By creating an account or using the Service, the User accepts these Terms without reservation. If you do not accept these conditions, you must not use the Service.

2. Definitions

• Service: the Reavo platform, its prospect search, data enrichment, and email sending features.
• User: any natural or legal person who has created an account on the platform.
• User Content: data, lists, messages, and content transmitted by the User through the Service.
• Prospect Data: information collected by Reavo (names, emails, phone numbers, job titles) from publicly accessible sources.

3. Description of the Service

Reavo is a B2B prospecting platform that enables Users to:

• Search for companies and professional contacts using natural language queries
• Obtain professional contact details (emails, phone numbers, decision-maker names) from public sources
• Create and send prospecting email campaigns
• Track responses and manage automatic follow-ups

4. Registration and Account

4.1 Account Creation

The User must provide accurate and complete information during registration. The User is responsible for the confidentiality of their credentials and all activity conducted from their account.

4.2 Eligibility

The Service is reserved for professionals acting within the scope of their business activities. The User represents that they have the legal capacity to subscribe to these Terms.

5. Subscriptions and Pricing

5.1 Plans

Reavo offers several subscription plans (Essential, Pro, Custom) whose features and pricing are detailed on the Pricing page. All prices are exclusive of tax.

5.2 Billing

Subscriptions are billed monthly or annually based on the User's selection. Payment is due on the subscription date, then on each anniversary date.

5.3 No Refunds

Subscriptions are non-refundable. Upon cancellation, the subscription remains active until the end of the current billing period. No pro-rata refund will be granted for a partially used period.

5.4 Automatic Renewal

Unless cancelled by the User at least 30 days before the end of the current period, the subscription is automatically renewed for an identical term.

5.5 Price Changes

Reavo reserves the right to modify its pricing. Any change will be communicated to the User at least 30 days before it takes effect. Continued use of the Service after this date constitutes acceptance of the new pricing.

6. Acceptable Use

6.1 General Rules

The User agrees to:

• Use the Service solely for legitimate B2B commercial prospecting
• Comply with applicable legislation, including GDPR, CAN-SPAM, CASL, and anti-spam regulations
• Only contact individuals in the context of their professional activity
• Include a functional unsubscribe mechanism in every email sent
• Not send illegal, defamatory, harassing, or misleading content

6.2 Prohibited Activities

It is strictly prohibited to:

• Use the Service to send unsolicited emails to personal (non-professional) addresses
• Resell, redistribute, or sublicense Prospect Data obtained through the Service
• Use the Service to build a competing product or service
• Attempt to disassemble, decompile, or circumvent the Service's security measures
• Bypass subscription volume limits (via API or any other means)
• Transmit viruses, malware, or any harmful code
• Impersonate any third party

6.3 Sending Policy

Reavo enforces daily and monthly sending limits to protect the User's sender reputation and ensure good deliverability. As a guideline, Reavo recommends not exceeding 20 to 40 emails per day per connected mailbox, in accordance with best practices recommended by major email providers (Google, Microsoft, etc.).

The User agrees to respect these limits. Reavo reserves the right to reduce or suspend sending in case of abnormally high bounce rates or spam complaints, without this giving rise to any refund or compensation.

6.4 Domain and Email Reputation Responsibility

The User is the sole owner and responsible party for the email domain(s) and email accounts connected to the Service. As such:

• The User assumes full responsibility for the reputation of their sending domain and email addresses.
• The User is responsible for the proper technical configuration of their domain (SPF, DKIM, DMARC records) prior to any use of the Service.
• Reavo shall not be held liable for any degradation of the User's domain reputation, blacklisting of their domain or IP addresses, deliverability decrease, or blocking of their emails by third-party email providers, regardless of the cause.
• The User acknowledges that sending prospecting emails carries inherent risks to their domain reputation and accepts these risks knowingly.
• In the event of spam reports, excessive bounces, or any anomaly detected by Reavo or a third-party email provider, Reavo reserves the right to immediately suspend sending from the affected account, without prior notice or compensation.

Reavo implements best practices (progressive sending, unsubscribe links, address verification) designed to mitigate risks to the User's reputation. These measures constitute a best-efforts obligation, not a guarantee of results.

7. Data and Intellectual Property

7.1 Service Ownership

Reavo and Lux Studio retain all intellectual property rights over the Service, its source code, algorithms, brand, design, and documentation. The User is granted a limited, non-exclusive, non-transferable license for the duration of their subscription.

7.2 User Data

The User retains ownership of their User Content. By using the Service, they grant Reavo a limited license to process this data solely for the purpose of providing the Service.

7.3 Prospect Data

Prospect Data is collected from publicly accessible sources (websites, professional directories, professional social networks). Reavo grants the User a right to use this data strictly within the scope of their B2B prospecting activities. This right is personal and non-transferable.

8. Data Accuracy

Reavo strives to provide data that is as accurate and up-to-date as possible. However, Reavo does not guarantee the accuracy, completeness, timeliness, or reliability of Prospect Data. Data may contain errors, duplicates, or outdated information.

The User is solely responsible for verifying data before any use and for ensuring compliance of their actions with applicable legislation.

9. Personal Data Protection

Reavo acts as a data processor under the GDPR when processing data on behalf of the User. The User remains the data controller. For more details, see our Privacy Policy.

In the event of a data breach, Reavo commits to informing the User within 72 hours. Upon account termination, User data will be deleted within 30 days, unless required by law.

10. Service Availability

Reavo endeavors to ensure Service availability 24/7. The Service is provided "as is" and "as available." Reavo does not guarantee uninterrupted or error-free operation.

Scheduled maintenance interruptions will be communicated in advance where possible. Reavo shall not be held liable for interruptions due to force majeure or third-party provider failures.

11. Suspension and Termination

11.1 By the User

The User may cancel their subscription at any time from their account dashboard. Cancellation takes effect at the end of the current billing period.

11.2 By Reavo

Reavo reserves the right to immediately suspend or terminate a User's account in the event of:

• Violation of acceptable use rules (Section 6)
• Fraudulent or abusive use of the Service
• Non-payment within 10 days after formal notice
• Threats to the security or integrity of the Service

For other breaches, Reavo will provide a 30-day cure period before any suspension. No refund will be granted in case of termination for cause.

12. Limitation of Liability

To the fullest extent permitted by applicable law:

• Reavo's total liability is capped at the amounts actually paid by the User during the 12 months preceding the event giving rise to the claim.
• Reavo shall not be held liable for indirect, incidental, special, or consequential damages, including loss of profits, data loss, lost revenue, or business interruption.
• Reavo is not responsible for results obtained by the User through the Service, including response rates, prospect quality, or campaign success.

These limitations do not apply in cases of fraud, gross negligence, or personal injury.

13. Indemnification

The User agrees to indemnify and hold harmless Reavo and Lux Studio from any claims, losses, damages, or expenses (including legal fees) arising from:

• Their use of the Service
• Violation of these Terms
• Violation of any applicable law or regulation
• The content of their emails and prospecting campaigns

14. Force Majeure

Reavo shall not be held liable for any delay or failure in performing its obligations resulting from force majeure as defined by Article 1218 of the French Civil Code, including but not limited to: natural disasters, internet infrastructure failures, cyberattacks, government decisions, third-party provider failures.

15. Modifications

Reavo reserves the right to modify these Terms at any time. Modifications will be notified by email or through the Service at least 30 days before taking effect. Continued use of the Service after this date constitutes acceptance of the new terms.

16. Governing Law and Jurisdiction

These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution. Failing that, any dispute shall be submitted to the exclusive jurisdiction of the courts of Lyon, France.

17. Contact

For any questions regarding these Terms, contact us at: contact@reavo.co